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Business Solutions for Maximizing Profits February 2006
For over a dozen years, NSPG has been providing the tools that allow contractors to increase profits and minimize business hassles. With our simple-to-use-tools, you can make being a business owner what you always wanted to it be - successful, profitable and rewarding.

Are You Big Enough?
One of the most difficult decisions any company has to make is how big is best.  Most one to three tech companies want to grow larger.  Many larger companies long for the "good old days" when they were smaller.  Last month, Gene Burch gave his views on this issue in a message to the Plumbers Discussion List.  

He hammers home the need for all of us to take a hard look at our numbers, and to take the time to think about where we'd like our business to go.

I feel, if you have a good system in place and are charging what you need to in order to make a profit; you can make it with 1 truck, or 5 Trucks. I favor having 5 or 6 trucks, because you can control it without having too many people in the office, and you have a lot of billable hours to play with to help keep good cash flow. Also, you have more flexibility in covering other Techs due to vacations, jury duty, illness, etc.

The never ending problem most one man bands deal with everyday is if they do not work, there is no money coming in period. If they go on vacation, they have to work seemingly endless hours trying to get ready to go, and face even more hours trying to extinguish the raging fires burning out of control within their company when they return.

Is it a problem finding five or six good Techs? Boy Howdy is it! However, no one ever said going is business was going to be easy.  That is why something like 85% of them fail the first year.

When working with all kinds of business's over the years, one thing that stands out is the overhead for a one man band is the highest of all companies. This is because they can only bill out a limited amount of hours a year while trying to balance some sort of home life with the mind numbing effort required too run a successful company while doing everything themselves including working in the field.

I have found many of these folks are under the misconception that they have very low overhead when in reality when you run the numbers accurately including productivity loss, you find their breakeven number can sometimes be in the $200 / hour plus range. 

I feel that one can only do this business thing for so long without getting help and/or relief of some sort. Once again, this does not just apply to plumbers only. It is the common denominator for most small businesses

Just my thoughts,

Gene Burch
G B & Associates

Whatever size you choose for your company, you've got to do it right.  You need to create a business that allows you to set goals and benchmarks tied into your Flat rate system.  Without this, you will not know if you are succeeding no matter the size of your company. 

The owner/manager needs to know what their job is and how to measure their own performance. He must be able to communicate the tech's goals and benchmarks and offer coaching to increase the performance of the specific benchmark.

If you need a hand setting your goals and benchmarks, give Mike Conroy a call or drop him an email at nspginfo@nspgweb.com.  He can help you combine your current numbers with your target company size, so you can set measurable benchmarks and build your own right-sized company.


Measure Monthly, Adjust Quarterly
 & Achieve Annual Profit Goals


IRS Guidelines for Energy Efficiency Tax Incentives
TIAP has links to new IRS guidelines on the new federal tax credits for energy-saving technologies and practices.  For existing homes, homeowners can claim credits totaling up to $500 for any combination of eligible measures installed in their primary residences.

A credit of 10 percent of material costs for:

  • Insulation
  • Windows, storm windows, storm doors 
  • Sealing to limit air infiltration.

A credit of $150-$300 for heating and cooling equipment and a credit of $300 for water heaters.  All items must meet efficiency standards explained on the IRS site.

Manufacturers or contractors must provide purchasers with a certification that a measure is eligible for the tax incentives, so it will pay to understand these new rules.

 As we've said before, your low-ball competitors will probably not know the details of these programs and will not use them effectively to sell their services. 


Are Your Prices Keeping Up with Reality?
Here's a news item that directly relates to your business that you may have missed.

WASHINGTON — Consumer prices galloped ahead in January at the fastest pace in four months, especially pinching the wallets of motorists and other energy users. But excluding energy and food, inflation was moderate.

Our Nation's CapitalThe government's most closely watched inflation barometer, the consumer price index, advanced 0.7%.  A separate report showed that workers' average weekly earnings, adjusted for inflation, dropped 0.4% in January from a year ago. For most workers last year, paychecks didn't keep pace with inflation.

The main factors behind January's higher CPI reading were rising energy and food prices.  Energy prices rose 5% in January, the most since an 11.8% surge in September.

So, the message that most people hear on the news is that inflation remains moderate. What they are really saying is that your costs are probably rising at the highest rate in more than a decade.  Are your profits keeping up?

The other part of this cost equation is workers' paychecks.  Are your employees falling behind?  Will they be looking to your competitors to try to improve their financial situation because their wages aren't keeping up with inflation?

It's important that you keep track of your costs to be sure that you're making money, and also that you're paying your employees what it takes to keep your team together.

Just another reason the Crunch your Numbers and update your Price Books regularly.

In This Issue

Phone 800 841-8542
Freebie of
the Month

The freebie of the month is a web site or product that we feel gives you some-thing worth looking at or using that costs you nothing. 

Most of us use our cell phones all day long. We store contact information and even photos on a tiny device that we constantly bang around and generally abuse.  When your phone crashes, and chances are it will, you could lose everything stored in it.  With BitPim you can back up your cell phone data onto your computer.

BitPim is a program that allows you to view and manipulate data on many phones from LG, Samsung, Sanyo, and others. This includes the PhoneBook, Calendar, WallPapers, and RingTones.

The only cost that you should have to make the connection is a cable to connect the phone to your computer that you can get for about $20 at RadioShack or on eBay.  Setting up the phone on your computer can take some patience, but being able to restore your phone book when you get a new phone can save you hours of frustration typing in your old contact info.

BitPim is free software that is not supported by your service provider or phone manufacturer, so be careful when using it.  Until you're comfortable with the connection, only use it to back up your phone data.

If you have a favorite internet freebie, please pass it along and we'll include it in a future newsletter.
nspginfo@nspgweb.com


On Line Specials

Wrench Magnet for improved customer retention
Van Magnet



Can Holder


Wrench Magnet for improved customer retention
Wrench Magnet

 


House Magnet

 


Van Calendar


Numbers Cruncher Calculator
In Numbers Cruncher 2.5 the Help system can be accessed by right clicking on just about anything in the program.  This built in resource mirrors the printed manual, so you can still get help without opening the printed manual. 

In previous versions of Numbers Cruncher, the Budget form had a pop-up calculator to help you fill in your budget numbers. It was accessible by right clicking on the field in the budget that you were working on.  The newest version of Numbers Cruncher uses the same right-click on the Budget entry to access the built in calculator.

So, how do you get Help or a Calculator depending on your needs?

To get the calculator, point to the Budget amount field (like in the picture shown here) and right click.  The calculator will pop up.

To get the help screen, right-click in the Sub-Category field next to the Budget amount field and then click on the Budget amount field and the help text will change to match the selected Budget field.

You can get more information at numberscruncher.com.


The next Money Masters™ will be at the
The Peabody Memphis on April 7 & 8, 2006

This Money Masters will visit Conway Services.  In the last two years, they have had a 100% growth rate with net profits of 18% in their replacement department. Conway Services employs over 45 people who are paid a professional wage plus benefits. Here's a quote from  their excellent website:

We do what we say we are going to do, and always, always strive to provide 100+% customer satisfaction. We accomplish this by doing things the right way, the first time.


I plan on being at this exciting Money Masters event at The Peabody in Memphis and at Conway Services. 

I hope to see you all there. We can all learn from a quality operation.

Mike Conroy

Friday:
7:00 - 7:30 a.m. Breakfast & Registration
7:30 - 12:30 Money Masters Seminar
12:30 - 1:30 Lunch
1:30 - 5:30 Tour Conway Services
6:00 - 10:00 Dinner & Entertainment
Saturday:
7:00 - 7:30 a.m. Breakfast
7:30 - 12:00 Money Masters Seminar
12:00 - 1:00 Lunch
1:00 - 3:00 Seminar, Nexstar™ Showcase
Register for Money Masters Here

The Peabody Memphis


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Numbers Cruncher and NSPG Flat Rate Price Books training

 

Portable Desk for forms and invoices
Portable Desk

     HVAC Service Invoice   


Ever Wonder

Where Did the Money Go?

    
    

Call 800-841-8542 now so we can answer your questions and show how we can help you build a more profitable business.

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NSPG, Inc. PO Box 118, Harrington Park, NJ 07640
800-841-8542
201-767-5520
Our E-mail address: nspginfo@nspgweb.com