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Business Solutions for Maximizing Your Profits

May 2009

Since 1992, NSPG has been providing the tools that allow contractors to increase profits and minimize business hassles. With our simple-to-use-tools, you can make being a business owner what you always wanted to it be - successful, profitable and rewarding.

Hard Choices  
"Two Southern Arizona plumbing contractors filed for bankruptcy protection this week as demand for their services dwindled amid the recession".  This is how a story began in the Arizona Daily Star this week.  Over the last year, your local paper has probably carried similar stories.  We are all trying to survive the longest, steepest downturn since 1981.  For most businesses in most markets this means one thing - it's time to make hard choices.

Running a business is all about making choices, but for many managers, this is the first time they have had to make choices that could determine the survival of the business.  At NSPG, we are well aware of the situation around the country because we work on a daily basis with companies to review and adjust their pricing model and their price books.  We get to see, first hand, the effect that the current market has on individual companies. 

In fact, we are seeing more of what is happening to many companies because the tough times have inspired many to contact us to do their financial reviews now, rather than wait for the regularly scheduled time.  Our most proactive clients want to be able to respond to the crisis with real information rather than just cutting blindly and hoping for the best.

Over the years, we have always promoted the business philosophy of high quality service over low price.  In normal economic times, this is the key to building a self-sustaining profitable business.  A recent article in Entrepreneur magazine highlighted this idea. When your customers are confident about their financial situation, the quality/price balance usually favors the company that provides more bang for the buck.  People are willing to pay a bit more to get the level of service and quality they deserve. 

In many markets, these are not normal economic times.  In many areas of the country, even the most successful companies are having trouble holding the line on price and profitability.  Many companies are being forced to choose between holding their profit level, and holding on to key employees or even just keeping the doors open. 

The first response to any business slowdown is to cut expenses.  This may progress from eliminating perks and benefits for employees and culminates in eliminating employees and selling trucks and equipment.  The idea is to get small enough to survive. 

In past downturns, the best companies were able to ride out the worst of the economy and benefit when the recovery came.  They could pick up quality used equipment and hire the best employees from their struggling competition.  For many parts of the country, that ability to grow during a downturn is not possible today. 

The Dilemma


Pick two.

Many strong companies are, for the first time ever, cutting their profit rate just to keep the company together.  They have made the judgment that no matter how much marketing they do, they cannot bring in enough work to maintain the key components of their business.  So many companies are competing for fewer jobs that it seems that everyone is discounting to bare bones levels.

So, many of the most successful companies that we work with are reviewing their numbers with Numbers Cruncher looking for savings anywhere they can be found.  When we review their numbers, the conversation always turns to cutting profit to remain competitive and keep their employees. 

For most successful businesses, the idea that they would cut their profit target or even eliminate profit by charging just the level they need to breakeven is very hard to swallow.  They know that the profit they earn every year is what keeps their business in business.  Without regular profits, company growth is impossible.  It is very difficult for a business to exist for long term if it is not growing.  But tough times require tough choices - benefit cuts, trimming employees, and cutting profits may be the only choice in today's market.  Growth will return as long as the company can survive.

If you find your business in a competitive market where you simply must cut your prices to compete, do it.  But, do it the way successful businesses do.  Crunch your numbers at least monthly to be sure that your lower prices are at least high  enough to breakeven.  Setting your prices too low could put you on a slow motion path to bankruptcy. 

Once you have reset your prices, you need to sell more efficiently so you can win as many jobs as possible.  If you use a flat rate book, take advantage of the three price column format.  You can tailor your price columns to offer a low price while maintaining the opportunity to sell at your preferred profit level. 

Offer your customers a bare bones choice to compete on price, but continue to offer higher quality/service choices.  As you know, not all of your customers consider price the primary factor in their purchase decisions.  So, take advantage of your price books to offer a full range of options, and let your customers decide which fulfills their needs.  This will give you the tools you need to compete on price while maintaining the quality options your customers need with the prospect of the profit you need.

If you need help with your numbers, give us a call.  Our experience could save you from making the wrong assumptions and setting your prices too low for sustainability.  If you need to set up your price books to offer the ch

oices that match your own market conditions, we can help.


National Standard Price Guide & Numbers Cruncher

NSPG Flat Rate Price BooksIf you use Numbers Cruncher or the Price Guide software and would like to have us review your data, you can easily send us your information with just a couple of mouse clicks.

For the Price Guide users who want to have their Flat Rate Books reviewed and/or printed by us, this is the easiest way to get your data files to us. You can also use this button to get your file to us to take advantage of our data evaluation services.

A single click on the Send File button will compress your data file and send it to our secure support server. No fighting your email attachment limits or trying to figure out how FTP works.  Just click and go.

Getting your data to us for your custom printed books, and the Premium Numbers Cruncher Review Service has never been easier.

- - - - - - -

Give Mike Conroy a call to discuss your business, your numbers, your performance benchmarks, or your flat rate books.  Take advantage of his experience working with hundreds of companies like yours to help you achieve your own business success. 

Measure Monthly, Adjust Quarterly
 & Achieve Your Annual Profit Goals

Click Here to Crunch your Numbers Today!

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Special Limited Time Offer for Flat Rate Software

Call 800 841-8542 today
to learn about our
easy, subscription plans for NSPG software products.

In This Issue

Phone 800 841-8542

Call 800 841-8542 today
to learn about our easy,  subscription plans for NSPG software.

Freebie of
the Month

The freebie of the month is a web site or product that we feel gives you something worth looking at or using that costs you little or nothing. is a computational knowledge engine.  What that means is that it computes actual answers to questions.  It doesn't point to web pages, it gives you answers.

WolframAlpha can handle a broad range of questions ranging from complex mathematics to economics, to demo-graphics, to sports.

You can type in a range of questions and get a real answer.  For example, "probability 3 queens 2 jacks" in a five card hand is 1 in 108,290.

Whether you're interested in weather, music, stocks, demographics, or business, WolframAlpha can give you an answer.

If you have a favorite Free site, let us know.


To avoid situations in which you might make mistakes may be the biggest mistake of all.
          Peter McWilliams

We should be taught not to wait for inspiration to start a thing. Action always generates inspiration. Inspiration seldom generates action.
                  Frank Tibolt

I have not failed. I've just found 10,000 ways that won't work.
          Thomas A. Edison

All men profess honesty as long as they can. To believe all men honest would be folly. To believe none so is something worse.
        John Quincy Adams

Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it.
                    Seth Godin

No man ever listened himself out of a job.
             Calvin Coolidge

The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it.
             Terry Pratchett

The next Money Mastersģ will be at the Renaissance Schaumburg & Convention Center near Chicago, IL,
June 5 -6, 2009.

This Money Masters will cost you just one business day and one weekend day to visit with owners of successful contracting businesses who will openly and honestly answer all questions you have about running a contractor business. Ask the employees any questions you have. 

Youíll learn about Nexstar - a world-class business development and best practices organization that is helping companies like yours in plumbing, heating cooling and electrical trades. You'll see a shop run on Nexstar systems. First, here a few facts you should know about Precision Plumbing Services:

  • Their service trucks averages almost $400,000 for the company each year
  • Bottom line profitability is 10% on $5 million in revenue
  • They have a vendor managed inventory. They donít own a penny of it
  • They operate comfortably in a 10,000 sq. ft. building
  • One of their biggest growth areas is trenchless main line sewer replacement

All the training, materials and new friends you find at Money Masters are yours whether you join Nexstar or not.

7:00 - 7:30 a.m. Breakfast & Registration
7:30 - 12:30 Money Masters Seminar
12:30 - 1:30 Lunch
1:30 - 5:30 Tour of Cole Services
6:00 - 10:00 Dinner & Entertainment
7:00 - 7:30 a.m. Breakfast
7:30 - 12:00 Money Masters Seminar
12:00 - 1:00 Lunch
1:00 - 3:00 Money Masters Seminar

Register for Money Masters Here

Today's service & repair plumbing and HVACR contractors face more and more challenges each day. Effective client service, business operations, getting and keeping clients, plumbing and HVACR technical training, employee recruitment and retention, and marketing development are just a few. The Quality Service Contractors (QSC), an enhanced service group of the Plumbing-Heating-Cooling Contractors - National Association can help you find solutions to the many challenges your business faces every day.

QSC's July 16 - 18, 2009, Power Meeting XXXI at the Crowne Plaza  in Colorado Springs, Colorado will be packed full of seminars designed for the p-h-c service and repair contractor. This is a perfect opportunity for you to see first-hand what QSC has to offer. 

QSC Industry Partners will play an important role in the Power Meeting. They are there to visit with you and show the products/services they have available. It makes sense to learn all you can about ways to help your business grow and become more profitable.

If you would like further information on this program or QSC, please contact Dawn (, Patrice ( or Charlie ( or you can call them at (800) 533-7694.

QSC Professional Logo                                  



Numbers Cruncher and NSPG Flat Rate Price Books training


Wrench Magnet - Get them to call you again.
Truck Magnet - Get them to call you again. 

Ever Wonder

Where Did the Money Go?


HVAC Service Invoice                      Portable Desk for forms and invoices


Call 800-841-8542 now so we can answer your questions and show how we can help you build a more profitable business.

NSPG, Inc. PO Box 1168, Manahawkin, NJ 08050

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